Check and correct folder & parent directory permissions and then try again.(Seq 505)Ġ8/30/18 13:10:17:361 | | | OOBE | DE | | | | 1521734 | DF037: Unable to delete directory "/Applications/Adobe/AdobePatchFiles/ZipExceptions". Check and correct folder & parent directory permissions and then try again.(Seq 504)Ġ8/30/18 13:09:51:937 | | | OOBE | DE | | | | 1519473 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 4940)Ġ8/30/18 13:09:51:936 | | | OOBE | DE | | | | 1519473 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 11059)Ġ8/30/18 13:09:36:606 | | | OOBE | DE | | | | 1515249 | DF037: Unable to delete directory "/Users/JorgeLPC/Library/Preferences". Check and correct folder & parent directory permissions and then try again.(Seq 11058)Ġ8/30/18 13:08:04:652 | | | OOBE | DE | | | | 1508246 | DF037: Unable to delete directory "/Library/Preferences". this is what I can see when I launch it:Ġ8/30/18 14:07:25:585 | | | ASU | OPM | OPM | | | 1667927 | No Record found for the input fields in opm_getValueForKeyĠ8/30/18 14:02:27:396 | | 1224 | ASU | OPM | IMSLib_OPMWrapper | | | 1654800 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain: key:LastAttemptTimeĠ8/30/18 14:02:27:696 | | 1224 | ASU | OPM | IMSLib | | | 1654800 | Unable to get HTTP response header key and value at index 1Ġ8/30/18 14:02:27:696 | | 1224 | ASU | OPM | IMSLib | | | 1654800 | Unable to get HTTP response header key and value at index 2Ġ8/30/18 14:02:27:696 | | 1224 | ASU | OPM | IMSLib | | | 1654800 | Unable to get HTTP response header key and value at index 4Ġ8/30/18 14:02:27:696 | | 1224 | ASU | OPM | IMSLib | | | 1654800 | Unable to get HTTP response header key and value at index 5Ġ8/30/18 14:02:27:696 | | 1224 | ASU | OPM | IMSLib | | | 1654800 | Unable to get HTTP response header key and value at index 8Ġ8/30/18 14:02:27:696 | | 1224 | ASU | OPM | IMSLib | | | 1654800 | Unable to get HTTP response header key and value at index 11Īdobe Premiere Pro CS6 Family 6.0 log errors:Ġ8/30/18 13:08:04:650 | | | OOBE | DE | | | | 1508246 | DF037: Unable to delete directory "/Users/JorgeLPC/Library/Preferences". Perhaps this will be resolved and I shall update this thread. I was on hold for 60 minutes and had to quit to go and do a task. The pleasant lady in sales said she would transfer me to phone technical support. But as I was about to relay that information to the support person, he ended the chat session! The lady in sales said that Encore is definitely included in Creative Cloud. I called them and asked the support guy to wait on the chat session until I had an answer. However, the support person told me I needed to contact sales. Well, I was having the chat on my laptop (running XP) and I guess the support person was also on XP so the case was proved! I think it would be better if Adobe showed the application (possibly greyed out) with a note that it cannot be installed on the PC that is viewing the page. If you view the same page under Windows 7 it does show Premiere Pro. If you view the page with XP (for example), it does not show Premier Pro because Premiere Pro works only on a 64 bit OS. Now on that page, Adobe has done something clever and stupid. To prove the point, the support person pointed me to this page: The support person told me emphatically that Encore is not part of Creative Cloud and can be obtained only by buying Premiere Pro and not from the Creative Cloud subscription. I spent 30 minutes on a chat session with Adobe support. Illustrator, Photoshop, and Premiere Pro all work fine. I have found that waiting or rebooting the PC does not fix the problem. It appears this is a common problem, but there does not seem to be a common solution. "Congratulations! You have successfully connected to Adobe License Management Server." I had previously got the problem identified here:įollowing the recommendations fixed the problem, but still Encore has the same issue. Please relaunch the application and provide a valid serial number." "Adobe Encore CS6 cannot run in trial mode. The first time I try to run Encore, I get the two screens shown in that thread and repeated here: I am running Windows 7 on a new Dell Vostro, have a subscription to Creative Cloud, have never installed a trial version of the software, and recently installed Premier Pro.
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